Hassle-Free Returns
Your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a straightforward return and refund process.
Return Policy:
- Eligibility: Items must be returned within 30 days of receipt, unused, and in their original packaging.
- Non-Returnable Items: Gift cards and items marked as final sale.
Return Process:
- Contact our support team at Contact@eclivion.com with your order number and reason for return.
- Our team will provide you with a return authorization and instructions.
- Ship the item back to us using the provided guidelines.
Refunds:
- Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5-7 business days.
- Please note that shipping fees are non-refundable.
Exchanges:
For exchanges, please follow the return process and place a new order for the desired item.